Vantive help desk software

Improve key metrics in omnichannel support desk that makes your team efficient. Its technically possible, but given the state of the art. You can set the system in such a way that if help desk operator did not get the reply within some limited time then it reappears in his inbox and will be sent as reminer. Your service desk is one of your most direct, and usually honest, interaction points with your customer or user. As it stands, vantive helpdesk remains a competent internal it help desk package with some strong tracking and self help features. If you have more than one person working in your customer service department, then youve definitely. Web interface for clients with nt domain authentication accept.

Vantive offers different products for help desk or customer support, and currently does not offer a completely automated program. Peoplesoft vantive help desk software citrix goto meeting, symantec pcanywhere, webex. The vantive corporation zuvor proactive software, inc. It enables call center, marketing, field sales, help desk, and field service personnel to deliver consistent customer service across various channels, via the call center, the internet, or in person.

Finding the right free support ticket system can be hard. Help desk software with powerful ai assistant zoho desk. Zendesk help desk software enables support agents to track, prioritize, and solve customer support tickets. It escalates automatically into right vantive inboxes and from there heshe takes care of the problem. I was the key member of the training team for new employees on proprietary software in all aspects. No matter what its called, this form of software has the same goal.

However, vantive helpdesk is not part of that integration. This list gives you an overview of 5 highquality free help desk ticketing systems. Its main product was vantive system, a software suite created to integrate call centers and help desks with field service personnel. Help desk support software better together team up. Help desk software start free trial in useresponse. As time moved on and java showed promise i worked on a small team which produced a web enabled.

A cloud based help desk software what, why, and how. What is helpdesk software, and how do you choose the right one for your business. Vantive is fighting back at bigger enterprise resource planning vendors who are stretching their products into its territory. Vantive corp of mountain view, california has brought its helpdesk customer service software up to release 5. If the system will be down for scheduled outages, you will be notified via email. One of its clients was electronic data systems, which is now owned by hp. It also displays realtime updates about who is viewing a ticket at any given moment.

It provides an integrated software suit known as vantive enterprise. Under normal circumstances, you should never have trouble accessing the vantive software. Zendesks webbased help desk solution allows support teams to collaborate with each other and share information using private comments on any issue that may arise. Help desk customer service software house vantive corp is set to acquire innovative computer concepts inc in a move that it believes will extend its grip on the spare parts field management market. Heres a list of the top helpdesk tools and the criteria we. Peoplesoft has begun the integration of its help desk software with its crm solutions.

Help desk help your customer support team work more. Free, interactive tool to quickly narrow your choices and contact multiple vendors. Vantive acquires innovative computer concepts computer. Vantive corporation provides customer relationship management solutions. Hey, we get it and we make it easy for you to manage it. Read our list of the best 10 help desk software for the greatest options are out there. Save up to 70% support expenses with on premise help desk software. Zendesk help desk software choose the best helpdesk software. However, if you have determined that you cant access vantive for reasons not due to a hardware failure, then immediately contact the cendant help desk. I worked with great people there, porting their help desk application software from unix to unix. Ccc information services selects vantive for frontoffice.